Changing and Cancelling Orders, Shipments and Returning of Products:
EDA’s policy regarding order cancellation and returning of products is with accordance to the Israeli Consumer Protection Law-1981, and You may cancel Your order with accordance to the following terms as set forth below.
It is clarified that it is not possible to return a product which was already used and/or a customized product unless You received a defective product with accordance to the Israeli Defective Products Liability Law-1980.
Changing or cancelling an order, after it had been approved, is not possible via the Website. Should You want to cancel or change Your order, You should contact and notify EDA of such request via phone +972-2-624-2190 or via email info@dannyeliav.com. Upon receiving such notice, EDA will issue You a refund and may, at its sole discretion and with accordance to any applicable law, charge a cancellation fee of 5% of the order cost (including shipping costs) or 100 NIS, the lower between them. The Company may also charge You the cost of the credit card transaction fee, If one was charged by the credit card company. It is clarified that it is not possible to cancel or change an order If the Company has already made bespoke modifications to the Products, at the User’s request, or if the Order has already been shipped.
Following full payment for Your order, the ordered products will be delivered to the address You inserted upon placing Your order via the shipping method you selected; or by collecting Your order at the Company’s store on 19 King David St, Jerusalem Israel. EDA reserves its rights to change the shipping methods and/or shipping areas from time to time at its sole discretion and without any prior notice or consent and You will not have any claims against the Company in such case.
Upon completing Your order, shipping costs will apply in the rates as displayed in the Website which will be added to the total cost of Your order. The Company reserves its rights to update the shipping rates from time to time at its sole discretion and without any prior notice or consent and You will not have any claims against the Company in such case.
If applicable, in case of any taxes added to the cost of Your delivery including, but not only, import taxes, such taxes will be paid by You and You will not have any claims against the Company in such case.
Without derogating from the above, it is clarified that all shipping services are provided by third parties which are not controlled by the Company, and therefore the Company shall not be liable for any damages caused by such third party including any damage resulting from negligence.
Since shipping services are provided by entities not controlled by the Company, shipping times may be delayed due to reasons and causes that are not controlled by the Company including, but not only, force majeure, sensitive national security situation at the shipping address, extreme weather conditions, nature disasters (e.g. earthquakes, floods, etc.), and other causes (e.g. roadblocks, fire, etc.) and delays caused by strikes and national and bank holidays and any mistyping of the shipping address and Your contact details, and You will not have any claims against the Company in case of such delay resulting from the above. It is clarified that such delay will not derogate from Your obligation to pay for Your order.
You may decide to cancel and return Your order within 14 days from the day of receiving Your order provided that any applicable law does not forbid such return and/or cancellation and/or if the Company has not made bespoke modifications to the Products, at the Your request. You are required to send a notice regarding a cancellation of Your order to EDA, and upon receiving such notice the Company will arrange with You the return of such products. It is clarified that it is your responsibility to arrange the returning of Your ordered products and returning products shall be made at Your own expense.
Upon receiving returned products and subject to the Company’s inspection and review of such returned products, the Company will issue You a refund and may, at its sole discretion and according to any applicable law, to charge a cancellation fee of 5% of the order cost (including shipping costs) or 100 NIS, the lower between them. The Company may also charge You the cost of the credit card transaction fee, If one was charged by the credit card company.
